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Listed below are some valuable resources for pharmacies and PSSNY members


  • DOH Complaint Contact information

    NY Health Care Providers

    • Late payments by a plan
    • Prompt payment law

    If you are unable to find the answer to your questions on this website, submit inquires and complains via 212-480-6400 Monday through Friday 8:30am - 4:30pm.
    NYS Department of Financial Services, One Commerce Plaza, Albany, NY 12210

    Medicare recipients

    • Dissatisfaction with quality of care in NYS
    • Appeals and grievances

    Centers for Medicare and Medicaid Services / Division of Medicare Health Plans Operations
    26 Federal Plaza, Room 3810, New York, NY 10278


  • Filing a complaint with the NY Department of Financial Services (formerly known as the NY Insurance Department): 

Written complaint by email to

File a complaint online go to On the lower right side of the Home Page, look for "File a Complaint"

  • Filing a complaint with the Attorney General's Office:

Call 1-800-428-9071 - Healthcare Hotline

Health Bureau Complaint Form

Medicaid Fraud Control Unit Comments Online Form

  • Safe Disposal of Controlled Substances

    Federal data shows that for 11 straight years, drug overdose deaths have increased. According to the 
    federal Centers for Disease Control and Prevention (CDC), in 2010, more than 38,000 people died from a 
    drug overdose in the United States. Most of the medicines were prescription drugs.

    As you know, in addition to the health risks, the improper disposal of prescription drugs, can cause 
    environmental contamination. The DEA's take-back event, along with the DOH safe disposal program, 
    allows for households to dispose of unwanted and expired medications in an environmentally-conscious 
    fashion. Link to Website.

    The Pharmacists Society is standing with MyOldMeds to support knowledge and awareness of safe medicine use and disposal in this video. We know that you rely on your community pharmacist for reliable information on medications and want you to know that we are working together to do everything in our power to prevent prescription drug abuse in our communities.This video will explain what to do with your leftover or expired medications, and how to easily dispose of them right at home. Pharmacists can use this video to promote this safe practice to their patients.


  • NYSHIP Issues

    PSSNY has been working with the State of NY to find a solution to the hardships that CVS/Caremark and 
    other PBMs are causing for community pharmacy and their patients. Click Here for resources to educate patients, contact legislators and collection of data that will be useful in this fight.

PSSNY, 7 Executive Centre Drive, Suite 2, Albany, NY 12203 * 518-869-6595 *