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NYS DOH Updates

  • How to File a Complaint with Medicaid:
  • Medicaid Pharmacy Policy: 
    This is for pharmacy providers, enrollees or other stakeholders regarding specific pharmacy issues, such as inappropriately denied claims, whether a FFS drug is covered, or other claim issues that may impact a member's access to medication.
  • Managed Care Plan:
    This is used by the Division of Health Plan Contracting and Oversight for a variety of managed care concerns/complaints, as listed on their contact webpage here.  This contact page also gives their mailing address, as well as phone numbers for specific issues/concerns.
    For Complaints regarding general reimbursement issues on Specialty drugs, which are a contract issue use this email address Contract issues are not within the purview of the NYS Medicaid Pharmacy office.
  • Delivery System Reform Incentive Payment (DSRIP) Program:
    On April 14, 2014 Governor Andrew M. Cuomo announced that New York has finalized terms and conditions with the federal government for a groundbreaking waiver that will allow the state to reinvest $8 billion in federal savings generated by Medicaid Redesign Team (MRT) reforms. Listed are resources for DSRIP

A revised document of all public comments received by DOH regarding DSRIP PPS Project Plan Applications as well as a summary of the public comments has been posted to the website and is available here.

PSSNY, 210 Washington Avenue Extension, Albany, NY 12203 * 800-632-8822
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